Return & Refund Policy

 

Return & Refund Policy of Magical Essence

Effective Date: 01/02/2023

At Magical Essence, we strive to ensure that all of our customers are satisfied with their purchases. Below, you will find detailed information about our return and refund procedures.

Return Policy

Eligibility Window:

  • Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or an exchange.

Condition for Return:

  • To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging.

Non-Returnable Items:

  • Please note that due to hygiene reasons, earrings cannot be returned.

Start a Return:

  • Initiate your return by contacting us at info@magical-essence.com with your order number and details about the product you would like to return.

Proof of Purchase:

  • Please include a receipt or proof of purchase with your return.

Partial Refunds:

  • Certain situations may result in only partial refunds being issued:
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item returned more than 30 days after delivery.

Refunds

Processing:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

Delayed or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at info@magical-essence.com.

Exchanges

Replacement of Defective or Damaged Items:

  • We only replace items if they are defective or damaged. If you need to exchange an item, please email us at info@magical-essence.com and send your item to our return address below.

Gifts

Gift Returns:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • If the item wasn’t marked as a gift when purchased, or the giver had the order shipped to themselves, we will issue a refund to the gift giver.

Shipping Costs for Returns

Responsibility:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Return Shipping Label:

  • If you request a return shipping label from us, the cost will be deducted from your refund.

Recommendation:

  • For items over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Address:

  • Magical Essence, 3360 Scherer Dr., St. Petersburg, Florida, USA 33716.